CLEARED4 Contact Tracing
CLEARED4 is a safety compliance platform that helps organizations around the world future-proof their businesses from the impact of current and future health & safety challenges. Their products and services allow organizations around the globe to ensure operational readiness, manage local community risk levels, and eliminate barriers to productivity. The current COVID-19 pandemic has pushed corporations with a high level of social responsibility to create new and dynamic health & safety playbooks. CLEARED4 has over 3 million users, verified over 2 million tests, and resulted over 100 million health surveys worldwide.
Contact Tracing
Timeline: 3 Months, February 2023-April 2023
Team: UX Designer (Myself), Developers, Backend Engineers, Product Management and CEO.
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My Role
I was the lead UX designer for Cleared4 and led the initiative for contract tracing and corresponded with our development team and engineers while building out the designs. I conducted multiple rounds of research and produced sketches, wireframes, and mockups. I delivered final assets and documents, worked with the development team verified the live product, and iterated again for multiple rounds for finalization.
Overview
Objective: The CLEARED4 COVID-19 contact tracing application was aimed at helping a wide audience of individuals and health authorities mitigate the spread of the virus. The application employs principles to ensure simplicity, efficiency, and user engagement throughout the entire platform.
The goal was to develop a user-friendly and intuitive web application for Administrators that facilitates efficient contact tracing, informs users about potential exposure risks, and encourages responsible behavior to minimize the transmission of COVID-19.
Research and Discovery Phase:
User Research: Conducted interviews, surveys, A/B testing, and user observations to understand user needs, behaviors, and concerns related to contact tracing during the pandemic.
Analyzed a few existing contact tracing apps to identify strengths, weaknesses, and opportunities for improvement.
Public Health Guidelines: Collaborated with public health experts to understand the guidelines and protocols related to contact tracing.
Interviews: User interviews were instrumental in the research process of our COVID-19 contact tracing application by providing critical insights into users' concerns, preferences, and pain points. They helped us design a more user-centric and effective solution that prioritized usability, privacy, and user trust, ultimately enhancing the app's adoption and effectiveness in combating the pandemic.
Card Sorting
Card sorting was valuable in the research process because it enabled users to organize and prioritize information, helping us understand their mental models and preferences. This method ensured that the app's navigation and content structure aligned with users' expectations, enhancing overall user experience and effectiveness in a critical public health context.
User Personas
User personas helped in the research process by providing a clear understanding of the diverse user groups involved, such as healthcare workers, tech-savvy individuals, and elderly users. This allowed for tailored design decisions that addressed specific needs, preferences, and pain points of each persona, ultimately leading to a more user-centric and effective application.
Flowchart
A flowchart was invaluable in the research process of a COVID-19 contact tracing application as it visually represented the intricate user pathways and decision points within the app. This allowed for a comprehensive understanding of user interactions, enabling us to identify potential bottlenecks, simplify user journeys, and optimize the overall user experience for efficient and effective contact tracing.
Contact Tracing Iteration
Initial Design
In response to the user interviews, I started implementing initial designs on what the requirements would be for enabling contact tracing.
The first design iteration focused on creating an intuitive user interface. The prototype served as a foundation for further refinements and iterations based on user feedback and evolving requirements. These low-fidelity representations allowed us to gather early feedback, iterate on design ideas, and ensure that the application's user flow and functionality aligned with user needs and expectations before investing in high-fidelity prototypes and development.
Contact Tracing Iteration
Wireframes
Wireframes were beneficial in the UX design process because they provided a visual blueprint of the user interface, outlining the structure and layout of the Contact Tracing application. They helped my team map out content placement, navigation flow, and functionality early in the design phase, facilitating collaboration and feedback, and allowing for efficient iteration before moving on to high-fidelity designs.
Customer Feedback
After several rounds of surveys and interviews, I found that filters allowed for instant identification of non-responsive users and contact method errors. This would aid in helping admins ensure that the people who need to be contacted receive and act upon direction. Overall, filters enable the contact tracing application to efficiently manage and prioritize contact data, allowing public health authorities to focus their resources on the most relevant and high-risk contacts. By leveraging these filters, contact tracing becomes more targeted, effective, and responsive in curbing the spread of COVID-19
UI Improvements
Collaborating with Developers
To ensure a smooth implementation of the UI design changes, close collaboration with the development team was essential. Regular meetings and communication channels were established to facilitate discussions and align the implementation strategy.
Design System
Using a design system greatly streamlined the process by providing a centralized repository of standardized design components, patterns, and guidelines. The design system ensured consistency and coherence across the application.
Final Designs
The final designs for the COVID-19 contact tracing application prioritized usability, efficiency, privacy, and effective information communication. By creating an intuitive and visually engaging interface, users can easily understand their exposure risks and take appropriate measures. This case study demonstrates how a well-designed contact tracing application can contribute to public health efforts during the COVID-19 pandemic. The objective of this application was to help individuals track their potential exposure to the virus and contribute to preventing the spread of COVID-19. The design focuses on providing a seamless user experience while prioritizing privacy and data security.